If this does not work, contact EndNote support directly via their website.Īccess outside of Australia - The EndNote program download is only available to students and staff based within Australia. You can then follow the instructions to resolve the issue.
If this happens, it’s a good idea to troubleshoot the problem by Googling any specific error message you receive, along with the specifications of your computer (such as the operating system). Security settings - The settings on your computer may prevent you from installing EndNote.
It may be a good idea to do this in a different browser so you don’t get a cached version with the same problem. You will need to uninstall EndNote from your computer, and re-download it. Product key - If you receive a message that you need to enter a product key, or that you have started a 30 day trial, something has gone wrong in the download process. If you encounter any problems in Chrome, try downloading with another browser (e.g. Google Chrome - There have been intermittent issues with access to the EndNote download in Student OASIS/Staff Portal when using the Google Chrome browser.